Terms and conditions of use

Shipping cost

Shipping is free.

Delivery time

We deliver on the day indicated in the order from 8.00 to 20.00. Relying on our local partners, we are not yet able to indicate the exact time of delivery.

In the execution of deliveries the time is not binding, we will do everything possible to respect the customer's request, but the delivery will be considered valid within 24 hours.

Deliveries cannot be guaranteed:

- on Sundays, public holidays and on days when the florists in the destination location are closed for weekly rest;

- on the occasion of major holidays (Christmas, Easter, Women's Day, Mother's Day, Valentine's Day, etc.), if necessary, delivery may be brought forward or postponed;

- in the event that the floral tribute is not available, it can be replaced with another of the same amount;

- in the case of deliveries to public places (e.g. hotels, hospitals, clinics, theatres, schools, tourist villages, churches, cemeteries) and in general to places where it is not possible to deliver the floral gift directly to the recipient, but the gift itself must be left with the personnel in charge, FLOWERS DELIVERY SRLS assumes no responsibility;

- in the event of non-delivery due to incorrect and/or incomplete information regarding the recipient's address, the costs incurred by the florist will be charged to the customer. Furthermore, it is mandatory to always indicate the recipient's telephone number (landline);

- if it is not possible to make the delivery you will be notified by telephone or e-mail;

- deliveries will be considered valid even when the recipient refuses to accept the gift for personal reasons;

All prices include VAT and in your personal profile you can find the invoices corresponding to the purchase. In compliance with privacy, we guarantee that personal data will not be communicated or disclosed to third parties under any circumstances. They may instead be used by FLOWERS DELIVERY SRLS for communications on any promotions reserved for customersDelayed delivery

If the delivery is delayed due to a poor service on our part, you will be entitled to a full refund of the flowers, while no refund is provided for additional products.

If the delay in delivery is due to circumstances beyond our control (the recipient is not at home, for example), you will not be entitled to a refund. But even in this case, nothing is lost: we will leave a note or message to agree on a new date or time of delivery or collection from our local partner.

Out-of-home delivery (hospitals, hotels, companies, etc.)

Flower delivery to hospitals, hotels, clinics, businesses, universities and public facilities, although not guaranteed, is successful in most cases. If you would like the delivery to take place in one of these places, please provide all the necessary details and a phone number.

In the case of hospitals, it will be necessary to indicate the name of the department and room number. Flowers.it will do its best to ensure that the delivery is successful, but always in compliance with the regulations in force in each facility. Some hospitals or intensive care units do not accept deliveries to rooms. Therefore, please check the availability of the facility before placing your order.

If you want to send flowers to a person staying in a hotel, you will need to indicate the room number and the name of the person who made the reservation.

Flowers.it will only authorize refunds in cases where it is possible to prove that the above rules have been observed.

Complaints and refund requests

If you are not satisfied with your order, submit your refund request within two business days of delivery. Send your request by email to flowers.delivery@flowers.it including a photo of the defective product, your details and your order number.

Incorrect or incomplete information

If you provide an incorrect or incomplete delivery address when ordering, we cannot guarantee successful delivery. When we become aware that the data provided is incorrect or incomplete, we will contact you to verify and correct the error. If the correction of incorrect information occurs up to two days before the indicated delivery date, this will not be delayed.

Flowers.it is not responsible for any missed deliveries due to the insertion of partial or incorrect data and therefore, for the latter, refunds will not be guaranteed.

Deliveries rejected by the recipient

If, for personal reasons, the recipient refuses delivery, the order in question will not be refunded.

Quality Policy

Our floral arrangements are unique and handmade, and it is impossible to have two identical ones. We strive to make each one resemble, as much as possible, the model shown in the photo and match the description indicated. There may be some small variations compared to the image shown, but the concept and quality of the product will not be subject to change.

Products and images

The products contain only the elements indicated in the description. Vases and other components are not included. The product photographs represent the average size of the model. Most flowers are delivered semi-closed so that the recipient can enjoy their beauty for longer.

The composition and shape of the bouquet may be subject to small variations.